Privacy Policy

Introduction

Look, we get it - nobody really enjoys reading through legal documents. But here's the thing: your privacy actually matters to us at Lumareth Chronicle Hotel. We've been around long enough to know that trust isn't just handed out, it's earned through transparency and respect.

This policy lays out exactly what info we collect when you visit our historic property or book a stay with us, what we do with it (and what we definitely don't do), and how you can control your own data. We're not gonna hide behind fancy legal jargon or bury the important stuff in footnotes.

By using our website or staying at our hotel, you're agreeing to the practices described here. If something doesn't sit right with you, we'd honestly rather you reach out to us first before just clicking away.

Information We Collect

Alright, let's break down what we're actually collecting here. Nothing sketchy, just what we need to make your experience smooth and memorable.

Information You Give Us Directly

When you book a room, make a restaurant reservation, or just reach out to ask questions, you're sharing:

• Your name, email address, and phone number (pretty standard stuff)
• Billing and payment details when you're settling up
• Home or business address for sending confirmations
• Special requests or preferences - like if you need a room away from the elevator or have dietary restrictions
• Passport or ID info when required by local laws (yeah, we've gotta do that)
• Any feedback or complaints you share with our team

Info We Collect Automatically

When you're browsing our site, we pick up some technical details:

• Your IP address and general location (not your exact address, relax)
• What browser and device you're using
• Which pages you visit and how long you hang around
• Where you came from before landing on our site
• Date and time stamps of your visit

From Third Parties

Sometimes we'll get info from travel booking sites, review platforms, or business partners you've used to connect with us. We only accept what's necessary and relevant to your reservation or inquiry.

How We Use Your Data

Here's what we actually do with all that information. No surprises, no sneaky business.

Running the Hotel

First and foremost, we use your data to handle your bookings, check you in and out, process payments, and make sure your stay goes off without a hitch. If you've requested a specific room with a heritage view or mentioned you're celebrating something special, we'll note that and do our best to accommodate.

Communication

We'll send you confirmation emails, pre-arrival info, and post-stay follow-ups. If there's an issue with your reservation or something comes up, we'll reach out. We're not gonna spam your inbox with daily deals unless you've specifically asked us to keep you in the loop about offers and events.

Improving Our Services

Your feedback and usage patterns help us figure out what's working and what needs fixing. Maybe everyone's asking about the same amenity we don't clearly advertise, or there's a page on our site that's confusing - we use this info to get better.

Security & Legal Stuff

We'll use your data to prevent fraud, comply with laws and regulations, and handle any legal matters that might come up. Nobody likes dealing with this stuff, but it's part of running a legit operation.

Marketing (Only If You Want It)

If you've opted in, we might send you info about special packages, seasonal offers, or events happening at the hotel. Don't want it? Just unsubscribe or let us know - no hard feelings.

Data Sharing & Disclosure

We're not in the business of selling your personal info to random companies. That said, there are a few situations where we'll share your data:

Service Providers We Work With

We partner with companies that help us run things smoothly - payment processors, booking platforms, email services, cloud storage providers, and our property management system. These folks only get access to what they need to do their job, and they're contractually bound to keep it secure.

Legal Requirements

If law enforcement shows up with a valid warrant, or we're required by law to hand over info, we'll comply. We're also gonna share data if it's necessary to protect someone's safety or our legal rights.

Business Transitions

In the unlikely event we're acquired by another company or merge with someone else, your data would be part of that transition. We'd make sure the new owners respect this privacy policy though.

With Your Consent

If there's ever a situation not covered here where we wanna share your info, we'll ask you first.

Cookies & Tracking Technologies

Yeah, we use cookies - and not the chocolate chip kind, unfortunately. These little bits of data help us remember your preferences and understand how you're using our site.

What We Track

• Essential cookies: These keep the site functioning - like remembering what's in your booking cart or keeping you logged into your account
• Performance cookies: Help us understand which pages are popular, where people are getting stuck, and how we can improve
• Functional cookies: Remember your preferences like language settings or accessibility options
• Marketing cookies: If you've agreed, these help us show you relevant offers and measure our advertising effectiveness

Your Cookie Choices

Most browsers let you block or delete cookies through their settings. Just know that blocking essential cookies might make parts of the site not work properly. You can usually adjust which types of cookies you're comfortable with.

Security Measures

We take protecting your data seriously. Our systems use industry-standard encryption, secure servers, and regular security audits. Payment information is processed through PCI-compliant providers - we don't even see your full credit card numbers.

Our staff receives training on data protection, and access to personal information is limited to those who genuinely need it to help you. We've got firewalls, intrusion detection, and all that tech security stuff in place.

That said, no system is 100% foolproof. We're doing everything we reasonably can, but if you notice anything suspicious with your account or booking, let us know immediately.

Your Privacy Rights

Your data is yours, and you've got rights when it comes to how we handle it. Depending on where you live, these rights might vary slightly, but here's generally what you can do:

• Access: You can ask to see what personal data we've got on file about you
• Correction: If something's wrong or outdated, you can request we fix it
• Deletion: Want us to erase your data? You can request that, though we might need to keep some stuff for legal or accounting purposes
• Objection: You can object to certain types of processing, especially when it comes to marketing
• Portability: In some cases, you can ask for your data in a format that's easy to transfer elsewhere
• Opt-out: Unsubscribe from marketing emails or withdraw consent anytime

To exercise any of these rights, just shoot us an email at reservations@lumarethchronicle.info or give us a call. We'll get back to you within a reasonable timeframe.

For Canadian Residents

Under Canadian privacy laws, you've got specific rights regarding your personal information. We comply with PIPEDA and provincial privacy legislation. If you're not satisfied with how we've handled a privacy concern, you can file a complaint with the Office of the Privacy Commissioner of Canada.

Children's Privacy

Our website and services aren't directed at kids under 13. We don't knowingly collect personal information from children. If you're a parent or guardian and think your child has given us their info, please contact us right away and we'll delete it.

When families book with us, we only collect information about children that's necessary for the reservation - like ages for determining room capacity or special meal requests. This info is treated with the same care as adult guest data.

Policy Updates

Look, things change. Technology evolves, laws get updated, and sometimes we improve our practices. When we make significant changes to this privacy policy, we'll let you know through a prominent notice on our website or by email if you've got an upcoming reservation.

The "Last Updated" date at the top tells you when we last revised things. We'd suggest checking back occasionally, especially if it's been a while since your last visit.

If you keep using our site or services after we've updated the policy, that means you're cool with the changes. If you're not, you'll need to stop using our services or reach out to us to discuss your concerns.

Questions or Concerns?

Honestly, if anything in this policy is confusing or you've got questions about how we handle your data, just reach out. We'd rather have a conversation than have you worrying about your privacy.